Patient Care
Compassionate, personalised care focused on safety, comfort and complete well-being of patients.
Guidelines For Visitors
We understand the importance of your loved ones in the healing process. To maintain a safe, peaceful, and comfortable environment for all patients, we request your cooperation in following these visitor guidelines:
- Visitors are encouraged to limit their visits during designated hours to ensure patient rest and recovery.
- Visitor access may be restricted based on the patient’s medical condition or special needs.
- At admission, passes will be issued for attendants and visitors. These must be displayed while inside the hospital. In case of a lost pass, please contact the Concierge Desk at the main entrance.
- Children below 12 years are not permitted on patient floors for their safety and to prevent infections.
- Visitors must sanitize their hands before and after entering patient areas.
- Mobile phone usage is restricted near medical equipment and monitoring systems. Please use phones only in designated areas and speak softly to avoid disturbing others.
- For the safety and comfort of all patients, visitors and staff, pets are not allowed within the hospital premises.
- consumption of alcohol, chewing of tobacco, smoking of cigarettes, or involvement in any similar activities is strictly prohibited within the hospital premises.
Patient & Attendant Responsibility
At our hospital, we believe in building a culture of mutual respect and accountability. Patients and their attendants play an important role in maintaining a safe and healing environment. We encourage all to follow these responsibilities:
- Maintain silence to support a peaceful healing environment.
- Pay bills on time to ensure smooth care continuity.
- Adhere to the treatment plan advised by the healthcare team.
- Refrain from smoking or consuming alcohol within hospital premises.
- Keep the surroundings clean and hygienic.
- Provide accurate health and insurance-related information at the time of admission.
- Follow hospital rules and guidelines at all times.
- Treat staff members and fellow patients with courtesy and respect.
- Do not take or share medication without proper medical advice.
- Respect the needs of patients with more critical conditions and allow them priority care.
- Cooperate with the hospital’s policies on privacy and confidentiality of medical records.
- Patients and their attendants take care of their personal belongings and valuables The hospital management shall not be held responsible for any loss or theft of valuables within the hospital premises.
Patient & Attendant Rights
We are committed to upholding the dignity, safety, and informed participation of our patients and their attendants. All individuals have the right to:
- Receive quality and timely medical care.
- Benefit from continuity and coordination in their treatment.
- Give informed consent or refuse treatment as per their will.
- Be treated with respect and dignity throughout their care journey.
- Seek grievance redressal for any concerns or complaints.
- Have their privacy and medical confidentiality protected.
- Access their own clinical records upon request.
- Experience a safe and secure hospital environment.
- Be informed of the expected cost of treatment beforehand.
- Be aware of hospital rules and policies.
- Practice and follow their spiritual or cultural beliefs.
- Know who is responsible for their care and treatment.
- Request a second opinion if desired.
- Participate in decisions regarding their care, treatment, and services.
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